Job Description

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.

OVERVIEW:

The IT Engineer role is to lead or assist in the support, troubleshooting, and maintenance of IT applications and hardware. This role is responsible for providing customer support and responding to and resolving Tier 3 IT support requests.  This individual is also responsible for collaborating with internal customers and system vendors to gather information, troubleshoot, and resolve system issues. 

The IT Engineer may oversee and/or participate in the installation, implementation, and updating of IT systems.  Assignments may include, but will not be limited to, opportunities to work on projects involving PCs, servers, networking, telecom, software applications, and mobile technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide Tier 3 support for IT applications and hardware
• Respond to, troubleshoot, and resolve IT support requests in a timely manner
• Document and close support requests in an ITSM system
• Communicate with internal customers and external vendors to resolve IT issues
• Support, install, implement, and update IT applications and hardware
• Identify and reduce technical issues for the end user environment as a whole