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Job Requirements of Patient Services Rep- Alamo Medical Center:
QUALIFICATIONS / EXPERIENCE:- Associates Degree in related field preferred, minimum of High School diploma required.
- Minimum of 1 year in previous customer service related position required.
- 1 to 3 years’ experience in a medical office/clinic environment preferred.
- Prior experience with Allscripts or other electronic medical records preferred.
- High degree of verbal and written communication and interpersonal skills to determine needs, provide information and assist patients.
- Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
- Ability to address and resolve conflict, including difficult patients in a professional manner
- Ability to maintain strict confidentiality
- Ability to perform detail-oriented work.
- Ability to adapt to a changing and growing atmosphere.
- Courteous and professional demeanor.
- Willingness to work as a team player to meet common goals of the facility.
- Ability to work in fast-paced, demanding environment.
- Excellent customer service skills.
- Promote positive department morale through effective teamwork.
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Patient Services Rep- Alamo Medical Center
JOB DESCRIPTION OVERVIEW:
The Patient Service Representative (PSR) performs a variety of duties to support patients and visitors to the practice. The PSR directly assists patients by verifying demographic and personal information and serves as the initial point of contact at the urgent care facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greets patients and families with a respectful, caring attitude.
Interacts calmly and respectfully with other urgent care staff. Assists with clerical duties and functions as part of the healthcare team.
Supports general policies and procedures that ensure patient comfort and safety. Maintains competence through continuing education.
Verifies patient demographics and insurance; obtains consent to treat and required signatures.
Registers patients in applicable systems (e.g., TES Front Desk, gehriMed).
Collects and posts payments to patient accounts.
Performs end-of-day tasks: scans charts, completes and uploads daily cash logs.
Makes bank deposits as requested.
Answers phones, takes messages, and routes appropriately.
Prepares and updates patient charts.
Greets and provides information to patients, families, vendors, and visitors.
Provides administrative support to other departments; assists in problem-solving and information gathering when patients can’t communicate.
Receives and distributes mail and deliveries.
Alerts supervisors to inappropriate business practices affecting reimbursement or patient relationships.
Assists with compiling reports as requested by management.
Helps other departments as needed.
Reviews HIPAA/NSB policies with patients and obtains signatures.
Demonstrates professional conduct with all staff.
Collaborates with clinical staff, routing records and specimens as needed.
Maintains office supply inventory; orders supplies when requested.
Upholds strict patient confidentiality.
Completes administrative tasks efficiently and reports issues affecting patient care.
Keeps reception area clean and organized.
Adheres to quality, HIPAA, customer service, infection control, and safety policies.
Uses available resources to obtain patient info when patients are unable to communicate.
Job Requirements:
- Associates Degree in related field preferred, minimum of High School diploma required.
- Minimum of 1 year in previous customer service related position required.
- 1 to 3 years’ experience in a medical office/clinic environment preferred.
- Prior experience with Allscripts or other electronic medical records preferred.
- High degree of verbal and written communication and interpersonal skills to determine needs, provide information and assist patients.
- Working knowledge of general office equipment including fax and copy machines, multi-line phone system, and personal computer
- Ability to address and resolve conflict, including difficult patients in a professional manner
- Ability to maintain strict confidentiality
- Ability to perform detail-oriented work.
- Ability to adapt to a changing and growing atmosphere.
- Courteous and professional demeanor.
- Willingness to work as a team player to meet common goals of the facility.
- Ability to work in fast-paced, demanding environment.
- Excellent customer service skills.
- Promote positive department morale through effective teamwork.