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Job Requirements of Director Operations Emergency Medicine:
Qualifications:- Three (3) to five (5) years’ experience in provider or clinical management with proven competency in metric driven operations including process improvement; BS or equivalent preferred
- Excellent verbal and written communication, presentation and negotiation skills
- Strong customer service skills with ability to use tact and diplomacy in dealing with internal and external customers
- Excellent judgment, decision making and critical thinking skills
- Must be self-directed with attention to detail
- Strong accounting/financial management skills; ability to analyze and create complex financial schedules
- Strong, advanced computer skills to include at a minimum; Word, Excel, PowerPoint.
Proficiency with spreadsheets, tables, and graphs is required - Ability to establish priorities and be flexible enough to adapt
- Ability to positively handle confidential information appropriately
- Ability to work in a team environment and work well under pressure
- Occasional evenings and/or weekends may be required
- 20% - 25% travel (out of town and overnight)
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Director Operations Emergency Medicine
TeamHealth
Dallas, TX (Remote)
Full-Time
TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization providing exceptional patient care, together. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.
The Director of Operations serves as the liaison between the client hospitals and the local regional TEAMHealth leadership in the East Texas market. The Director of Operations will work closely with the VPO to ensure hospital client and TEAMHealth expectations are met. Travel expectations within the East Texas market is approximately 20% and 25% for client visits.
Responsibilities:
- Provides management and support for assigned contracts/service lines
- Adheres to Clients for Life (CFL) philosophy and ensures standards of documentation are maintained in Client Retention Management (CRM) database.
- Establishes and maintains positive relationships with client Web-of-Influence (WOI) members in accordance with CFL standards
- Works to achieve client and TEAMHealth operating metric goals
- Knowledgeable about the requirements for each assigned facility and supports VPO to ensure contract compliance
- Has knowledge of TEAMHealth Value Added Services and initiates request to VPO as needed to facilitate assessment of client needs to offer/coordinate appropriate services and innovation to client hospitals
- Collaborates and supports integration efforts within all TH service lines
- Collaborates with leaders and staff of the operational service centers to achieve optimal contract performance. These departments include, but are not limited to: recruiting, scheduling, credentialing, payroll, risk management, documentation education, revenue cycle, provider enrollment, PSO, compliance, and scribes
- Contributes to development of annual budgets and has shared responsibility for appropriate fiscal management of the practice
- Preparation and validation of all needed scorecards/dashboards to effectively monitor practice performance
- Participates in local Monthly Operating Reviews (MOR) as directed by the VPO
- Assists VPO in the coordination of new client start-ups in accordance to the TEAMHealth startup standardized process
- Actively involved provider recruiting and retention process
- Participates in provider department meetings with FMD and assists with agenda preparation and distribution of informational materials, as needed
- Performs other special projects or additional responsibilities as assigned
Job Requirements:
Qualifications:
- Three (3) to five (5) years’ experience in provider or clinical management with proven competency in metric driven operations including process improvement; BS or equivalent preferred
- Excellent verbal and written communication, presentation and negotiation skills
- Strong customer service skills with ability to use tact and diplomacy in dealing with internal and external customers
- Excellent judgment, decision making and critical thinking skills
- Must be self-directed with attention to detail
- Strong accounting/financial management skills; ability to analyze and create complex financial schedules
- Strong, advanced computer skills to include at a minimum; Word, Excel, PowerPoint.
Proficiency with spreadsheets, tables, and graphs is required - Ability to establish priorities and be flexible enough to adapt
- Ability to positively handle confidential information appropriately
- Ability to work in a team environment and work well under pressure
- Occasional evenings and/or weekends may be required
- 20% - 25% travel (out of town and overnight)
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