TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

This role is On-Site at our National Patient Service Center in Knoxville, TN

JOB DESCRIPTION OVERVIEW:

This position is primarily responsible for assisting the Training Manager with the training and educational needs of NPSC Representatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists with HCFS applications training for new and existing employees.
• Facilitates required hardware/software requests for new employees and internal changes.
• Assists Training Manager and Call Quality Assurance Coordinators to ensure NPSC Representatives achieve quality assurance requirements.
• Evaluates NPSC procedures to provide process-improvement plans to Training Manager.
• Reviews and maintains NPSC reference material (written and electronic versions), notifies NPSC representatives of updates or changes.
• Assists in assessing and/or resolving hardware or software issues, including escalation if required.
• Supports the Senior Cross Coverage Representative with their responsibilities to include maintaining NPSC reference material and assisting with new hire training.
• Performs other duties and assignments as requested.