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Job Requirements of Practice Support Coordinator:
JOB QUALIFICATIONS
- Minimum of two years of customer relations experience preferred
- Knowledge of medical terminology is a plus
- Exceptional organizational skills
- Commitment to excellence in customer service – with internal and external clients
- Health experience is preferred but not required.
- Strong interpersonal skills to handle sensitive situations and confidential information.
- Position requires sensitivity, diplomacy, and good judgment
- Ability to multi-task and prioritize workload
- Professional mannerisms and appearance
- Excellent computer skills (Excel, Word, Microsoft Office)
- Superior written and verbal communication skills
SUPERVISORY RESPONSIBILITIES:
None.
PHYSICAL AND ENVIRONMENTAL DEMANDS
- Job performed in a well-lighted, modern office setting
- Occasional lifting/carrying (10 pounds or less)
- Prolonged sitting with prolonged work on a computer/PC
- Office-based position with rare or no travel required
- Moderate stress
DISCLAIMER:
Cooperative, positive, courteous, professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiation, instructing, persuading, speaking with others, and responding appropriately to job performance feedback from the supervisor. Additionally, the information in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
Do you meet the requirements for this job?
Practice Support Coordinator
TeamHealth
Southern Ohio, OH (Remote)
Full-Time
The Practice Support Coordinator (PSC) will have a noticeable presence in managing calls, mail, and clinician orders. The PSC will collaborate and work with Clinicians, Practice Support Manager, Vice President of Operations (VPO), and Clinical Practice Managers (CPM) to ensure the efficiency of the program and maintain customer confidence by keeping information confidential.
ESSENTIAL FUNCTIONS
- Answer calls in a timely, courteous, and professional manner
- Manage incoming faxes
- Handle standard billing issues and medical record requests
- Manage death certificates
- Process Home Health Care orders and submit Home Health Care billing
- Manage incoming mail (Knoxville location)
- Create and ship regional Rounding Books (Knoxville location)
- Miscellaneous duties as assigned
Job Requirements:
JOB QUALIFICATIONS
- Minimum of two years of customer relations experience preferred
- Knowledge of medical terminology is a plus
- Exceptional organizational skills
- Commitment to excellence in customer service – with internal and external clients
- Health experience is preferred but not required.
- Strong interpersonal skills to handle sensitive situations and confidential information.
- Position requires sensitivity, diplomacy, and good judgment
- Ability to multi-task and prioritize workload
- Professional mannerisms and appearance
- Excellent computer skills (Excel, Word, Microsoft Office)
- Superior written and verbal communication skills
SUPERVISORY RESPONSIBILITIES:
None.
PHYSICAL AND ENVIRONMENTAL DEMANDS
- Job performed in a well-lighted, modern office setting
- Occasional lifting/carrying (10 pounds or less)
- Prolonged sitting with prolonged work on a computer/PC
- Office-based position with rare or no travel required
- Moderate stress
DISCLAIMER:
Cooperative, positive, courteous, professional behavior and conduct are essential functions of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers, and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiation, instructing, persuading, speaking with others, and responding appropriately to job performance feedback from the supervisor. Additionally, the information in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.
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