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Job Requirements of Patient Engagement Supervisor (Cash Controls)- Hybrid:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Guide the Company’s cash handling, accounting, and reporting teams, assuring they log, research, analyze, and decipher customer and reporting needs.
- Assure customer payments are posted in accordance with customer instructions.
- Drive daily/monthly/quarterly reconciliation and audits.
- Identify, manage, and provide reporting on discrepancies and non-conformities.
- Organize and maintain financial data into digestible dashboards and reports.
- Coordinate and collaborate with our client to build relationships and maintain best practices.
- Audit system records ensuring account information (Balances, service dates) match across platforms.
- Maintain reporting and workflow for customer refunds and collector credit reversals in accordance with UDAAP.
- Create daily reviews and reports for various payment channels to provide early warnings of system issues.
- Participate in the collaboration and completion of state and regulatory audit requests.
- Maintain relationships with banking institutions to assist with discrepancy resolutions.
- Oversee handling of client requests.
- Maintain a thorough understanding of all tasks your team is assigned to complete.
- Assist with maintaining department standards, KPI, and reporting for departmental productivity.
- Provides consistent employee feedback, including monthly and annual reviews.
- Coach, mentor, and develop cash controls team to enhance their skills and performance.
- Collaborate in creating and maintaining training documents, work instructions, and other compliance artifacts.
- Make recommendations for hiring, firing, training, advancement, promotion, or any other change of status of department staff within the budget guidelines and communicate procedures for such change of status events.
- Maintain engagement, approachability, and presence throughout the department.
- Enforces Company’s work-from-home policies and abides by them when working from home.
- Spot and report trends, patterns, or opportunities for improvement, particularly as they relate to unfair, deceptive, or abusive acts or practices (UDAAP) when viewed from the customer’s perspective.
- Assure compliance with federal, state, and local laws and regulations, including FCPA, UDAAP, HIPAA, and others.
- Participate in or lead special projects and initiatives as needed.
- Handle additional duties as assigned.
QUALIFICATIONS / EXPERIENCE:
- Excellent analytical background with attention to detail.
- Minimum of 3 years of cash posting/payables/receivables experience, with at least 1-2 years in a supervisory role.
- Must be dependable, reliable, and organized. This includes attendance, adhering to work schedules, and producing accurate work.
- Proficiency in Microsoft Excel, Word, PowerPoint, File Explorer, Adobe, and SmartSheet (managing spreadsheets, creating charts, and using Excel formulas) and the ability to work on a computer network and proprietary systems.
- Ability to operate automated office equipment including, but not limited to, network laser printers, desktop printers, sophisticated copy machines, facsimile machines, and dictating equipment.
- Ability to work independently, carrying out routine tasks and assignments on a scheduled basis with minimal management intervention.
- Respectful of employees’ differences and talents.
- Have strong verbal, written, and conflict resolution communication skills.
- High school diploma, GED, or equivalent.
- Accounting certification is a plus.
SUPERVISORY RESPONSIBILITIES:
- Patient Engagement Representatives
Do you meet the requirements for this job?
Patient Engagement Supervisor (Cash Controls)- Hybrid
TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.
This is an exciting hybrid role based out of our call center in Sunrise, FL.
JOB DESCRIPTION OVERVIEW:
The Supervisor of the Patient Engagement Department (Cash Controls) coordinates with the Cash Control and Customer Correspondence Manager, supervising the daily operations of the company’s accounting functions and providing essential leadership to optimize departmental operations. Key responsibilities include overseeing daily transactions, general ledger and bank reconciliations, managing daily workflow, and ensuring the team consistently meets or exceeds quality, production, and performance standards. The Supervisor is also responsible for coaching assigned employees and assuring adherence to all Team Health policies and procedures, including HIPAA compliance and relevant departmental guidelines.
Individuals who thrive as Patient Engagement Supervisors are highly organized and detail-oriented, adept at establishing and monitoring systems through Key Performance Indicator (KPI) reviews and documentation evaluations. They excel in trend analysis and SWOT (Strength, Weakness, Opportunity, Threat) assessments to assure the PX Team meets the company’s legal and compliance standards. Essential skills for this role include strong attention to detail, emotional intelligence, and excellent communication abilities.
Job Requirements:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Guide the Company’s cash handling, accounting, and reporting teams, assuring they log, research, analyze, and decipher customer and reporting needs.
- Assure customer payments are posted in accordance with customer instructions.
- Drive daily/monthly/quarterly reconciliation and audits.
- Identify, manage, and provide reporting on discrepancies and non-conformities.
- Organize and maintain financial data into digestible dashboards and reports.
- Coordinate and collaborate with our client to build relationships and maintain best practices.
- Audit system records ensuring account information (Balances, service dates) match across platforms.
- Maintain reporting and workflow for customer refunds and collector credit reversals in accordance with UDAAP.
- Create daily reviews and reports for various payment channels to provide early warnings of system issues.
- Participate in the collaboration and completion of state and regulatory audit requests.
- Maintain relationships with banking institutions to assist with discrepancy resolutions.
- Oversee handling of client requests.
- Maintain a thorough understanding of all tasks your team is assigned to complete.
- Assist with maintaining department standards, KPI, and reporting for departmental productivity.
- Provides consistent employee feedback, including monthly and annual reviews.
- Coach, mentor, and develop cash controls team to enhance their skills and performance.
- Collaborate in creating and maintaining training documents, work instructions, and other compliance artifacts.
- Make recommendations for hiring, firing, training, advancement, promotion, or any other change of status of department staff within the budget guidelines and communicate procedures for such change of status events.
- Maintain engagement, approachability, and presence throughout the department.
- Enforces Company’s work-from-home policies and abides by them when working from home.
- Spot and report trends, patterns, or opportunities for improvement, particularly as they relate to unfair, deceptive, or abusive acts or practices (UDAAP) when viewed from the customer’s perspective.
- Assure compliance with federal, state, and local laws and regulations, including FCPA, UDAAP, HIPAA, and others.
- Participate in or lead special projects and initiatives as needed.
- Handle additional duties as assigned.
QUALIFICATIONS / EXPERIENCE:
- Excellent analytical background with attention to detail.
- Minimum of 3 years of cash posting/payables/receivables experience, with at least 1-2 years in a supervisory role.
- Must be dependable, reliable, and organized. This includes attendance, adhering to work schedules, and producing accurate work.
- Proficiency in Microsoft Excel, Word, PowerPoint, File Explorer, Adobe, and SmartSheet (managing spreadsheets, creating charts, and using Excel formulas) and the ability to work on a computer network and proprietary systems.
- Ability to operate automated office equipment including, but not limited to, network laser printers, desktop printers, sophisticated copy machines, facsimile machines, and dictating equipment.
- Ability to work independently, carrying out routine tasks and assignments on a scheduled basis with minimal management intervention.
- Respectful of employees’ differences and talents.
- Have strong verbal, written, and conflict resolution communication skills.
- High school diploma, GED, or equivalent.
- Accounting certification is a plus.
SUPERVISORY RESPONSIBILITIES:
- Patient Engagement Representatives