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Job Requirements of Supervisor Patient Services- Hybrid:
QUALIFICATIONS / EXPERIENCE:
- Education equivalent to completion of the 12th grade with a minimum of three to five years’ experience in a medical billing setting with an emphasis on extensive client relations and proven leadership abilities.
- * Associates or Bachelor’s degree in Business or Computer Science would be a plus.
SUPERVISORY RESPONSIBILITIES:
- Manages Patient Services Coordinator(s)
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Supervisor Patient Services- Hybrid
TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.
- Career Growth Opportunities
- Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
- 401K program (Discretionary matching funds available)
- Generous Personal time off
- Holiday Pay
- Quarterly incentive plans
- Business casual dress code
- Wellness programs
- Flexible work schedule
This is a Hybrid position! After successfully completing training, the Patient Services Supervisor will work 2-3 days in our Louisville office and the other days from home.
JOB DESCRIPTION OVERVIEW:
Supervision of all activities and personnel in the Patient Services Center. Responsible for managing the overall efficiency of inbound customer calls. Management of personnel and operations of areas assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Manages and supervises the Service Representatives in the functions of customer services and support.
- Performs scheduling, performance measurements, call flow, reporting, discipline and direct customer support as needed.
- Approves all adjustments and write-offs.
- Works with management staff to provide proactive customer service.
- Helps to establish realistic, innovative objectives for the Patient Services Unit and participates as a management team member in meeting such objectives for the unit, reporting on departmental progress to the Patient Services Manager.
- Conducts regular periodic staff meetings to inform staff of changes in policies and to provide in-service training.
- Communicates the need for internal control and established policies and procedures necessary to meet internal control needs of the Patient Services Unit.
- Staffs and maintains adequate levels of personnel in the area under his/her supervision.
- Obtains guidance from Patient Services Manager:
- Personnel policies
- When developing and changing Patient Services Unit policies and procedures.
- Participates in administrative progress meetings.
- Advises and consults with other supervisors regarding patient services issues.
- Responsible for communicating and follow-up on the needs of the Patient Services Unit to the Patient Services Manager.
- Handles special projects as requested by Patient Services Management.
- Understands all aspects of IDX software and Call Center operations.
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
- Education equivalent to completion of the 12th grade with a minimum of three to five years’ experience in a medical billing setting with an emphasis on extensive client relations and proven leadership abilities.
- * Associates or Bachelor’s degree in Business or Computer Science would be a plus.
SUPERVISORY RESPONSIBILITIES:
- Manages Patient Services Coordinator(s)