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Job Requirements of Scheduling Patient Coordinator (Remote) AccessNurse:
- High School Diploma or GED required. Associate’s Degree preferred
- 1+ years of customer service experience required
- 1-2 years of healthcare experience desired
- Inbound call center experience preferred
- Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
- Ability to type a minimum of 25 wpm
- Excellent organizational and computer skills and ability to multi-task while speaking with patients
- Excellent listening and comprehension skills to determine key information by patient
- Professional, courteous telephone voice
- Dependable, reliable and trustworthy
- Ability to defuse conversations and escalate if necessary
- Ability to handle confidential information; HIPAA experience is a plus.
- Detail Oriented – Accurately process and document information ensuring data integrity
- Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
- Flexibility with scheduling
- Ability to receive feedback on job performance
- Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
- Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
- Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)
Remote Workstation Requirements
Internet
- A reliable high speed internet connection is required for this position.
- Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
- Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
- You must hardwire your internet from your modem or Ethernet jack to your work computer.
- WiFi is not acceptable and disrupts the connection to our servers.
- The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload
- Test your home internet speeds
- Please verify this information with your internet provider
- Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
- It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.
Telephone
- A reliable telephone line is required for this position, at the employee’s expense: this must be a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
- Your phone line must be directly connected from your workstation to your phone jack or modem (depending on your phone line setup).
- Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours.
- Call waiting
- Call forwarding
- Voicemail
Workstation
- Allow enough space to provide room for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
- Arrange your workstation where you can hardwire to your internet and phone line.
- Your workstation must be located in a room where there is a door with a lock.
- HIPAA compliant and protects PHI
- Prevents disruptions during work hours
Physical and Environmental Demands
- Job performed in a well-lit, modern office setting
- Occasional lifting (20 pounds or less)
- Visual and Auditory acuity
- Manual and finger dexterity
- Occasional stress
- Occasional pushing, pulling, carrying, lifting, bending, and reaching
- Frequent work on a PC/Computer
- Prolonged telephone work and prolonged sitting
Do you meet the requirements for this job?
Scheduling Patient Coordinator (Remote) AccessNurse
Scheduling Patient Coordinator Full-time Dayshift
9:00A-5:30PM Eastern time M-F 40 hours Full time, no weekends, no holidays
$17/hr. base pay + additional shift differentials available
Job Description
Are you looking for an exciting career opportunity with a distinguished health care company? AccessNurse is looking for exceptional people to join our TEAM of Patient Coordinators! We are hiring for a full-time position with a dayshift schedule 5 days a week. If you have full-time availability M-F, 9:00a-5:30p eastern time apply today! We offer competitive pay and an enjoyable team-centered work environment. Come start your new career with us!
The Scheduling Patient Coordinator is responsible for coordinating with patients and their doctor's office to handle appointment needs and other services during the office's daytime business hours. This position reports to the Patient Coordinator Manager.
Office/medical scheduling experience required.
Experience with e-clinical preferred.
Why Choose AccessNurse?
- Join and grow with a welcoming and coaching culture with a thriving company who is making a difference in the healthcare world
- Remote work from home with company provided equipment (save on gas, etc.)
- Competitive Pay and Incentives
- Generous Paid Time Off package
- Benefits Eligibility for FT staff (medical/dental/vision/life) the first of the month following 30 days of employment
- 401(k) plan program (Discretionary matching funds available) for all employees
- Employee LiveWell program for health and well-being / Employee Assistance Program
- $500 Employee Referral Bonus with no cap
Pay & Other Things to Consider:
$17 Hour: Base pay is $17.00/hr.
$1/hr. Shift Premium available Monday-Thursday beginning at 3pm EST and $3/hr. Friday at 3p EST.
High Speed Internet, Dedicated Telephone Line, and Work Station Required For Remote Role
Job Keywords: Patient Access Clerk, Front Desk Coordinator, Medical Receptionist, Receptionist, Customer Service Coordinator, Customer Service Representative, ER Registration, Patient Care Assistant, Patient Account Representative, Health Unit Coordinator / HUC, Patient Registration, Admitting Clerk, Patient Service Representative, Patient Care Representative, Knoxville TN, Maryville, TN, Alcoa, TN, Oak Ridge, TN, Sevierville, TN, Powell, TN Remote after three weeks of training, Triage, patient care, customer support, customer service, customer support, claims agent, claims representative
Job Requirements:
- High School Diploma or GED required. Associate’s Degree preferred
- 1+ years of customer service experience required
- 1-2 years of healthcare experience desired
- Inbound call center experience preferred
- Call Center, Medical Office/Clinic, front desk, or first point of contact in a customer service environment preferred
- Ability to type a minimum of 25 wpm
- Excellent organizational and computer skills and ability to multi-task while speaking with patients
- Excellent listening and comprehension skills to determine key information by patient
- Professional, courteous telephone voice
- Dependable, reliable and trustworthy
- Ability to defuse conversations and escalate if necessary
- Ability to handle confidential information; HIPAA experience is a plus.
- Detail Oriented – Accurately process and document information ensuring data integrity
- Ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
- Flexibility with scheduling
- Ability to receive feedback on job performance
- Bilingual Patient Coordinators must be able to converse in Spanish and document in English simultaneously
- Must be able to provide a HIPAA-compliant workspace during training and your regular shifts
- Must be able to pass a pre-employment test plus have a successful background check and reference check*(references are verified)
Remote Workstation Requirements
Internet
- A reliable high speed internet connection is required for this position.
- Please select a cable internet provider. Examples include Xfinity/Comcast, AT&T, Spectrum.
- Satellite internet and cellular hotspots are not sufficient to adequately connect to our servers.
- You must hardwire your internet from your modem or Ethernet jack to your work computer.
- WiFi is not acceptable and disrupts the connection to our servers.
- The minimum bandwidth speeds must be fast enough for 23 megabits download and 10 megabits upload
- Test your home internet speeds
- Please verify this information with your internet provider
- Please note these requirements do not include other demands on your internet (e.g. another household member working from home, streaming videos, streaming music, online gaming).
- It is your responsibility to either limit activities like the ones mentioned above or work with your internet provider to increase your bandwidth so you can work without issues.
Telephone
- A reliable telephone line is required for this position, at the employee’s expense: this must be a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
- Your phone line must be directly connected from your workstation to your phone jack or modem (depending on your phone line setup).
- Prior to the beginning of orientation, request and confirm with your phone carrier that the following services are disconnected. Please be aware that the disconnection of these services can take up to 24 hours.
- Call waiting
- Call forwarding
- Voicemail
Workstation
- Allow enough space to provide room for 2 (two) 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone, which is company provided.
- Arrange your workstation where you can hardwire to your internet and phone line.
- Your workstation must be located in a room where there is a door with a lock.
- HIPAA compliant and protects PHI
- Prevents disruptions during work hours
Physical and Environmental Demands
- Job performed in a well-lit, modern office setting
- Occasional lifting (20 pounds or less)
- Visual and Auditory acuity
- Manual and finger dexterity
- Occasional stress
- Occasional pushing, pulling, carrying, lifting, bending, and reaching
- Frequent work on a PC/Computer
- Prolonged telephone work and prolonged sitting