Director Operations - Post-Acute Care

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The Director Operations is responsible for Post-Acute facilities located in Michigan with most in Detroit, Grand Rapids and with some facilities in Chicago. Candidates being considered with live within the market. Travel is approximately @ 35%.

OVERVIEW:

The Director of Operations for the Post-Acute Care specialty, serves as liaison between client facilities and TeamHealth corporate functions including Legal, Provider Enrollment, Credentialing and Managed the Care for Post-Acute Care specialty. The Director of Operations, under the direction of the Vice President of Operations (VPO), is responsible for operational performance of the facilities in Michigan. The Director of Operations provides operational support to their group, coordinates client service activities and performs special assignments and other related work as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Administrative duties for Providers

• Serves as primary support for the providers in their daily duties.
• Collaborates with the medical community to help ensure effective care transitions
• Enhances Patient and Provider Satisfaction
• Oversees new hire orientation for thorough onboarding process

Management

• Recommends process improvements to gain operational and/or administrative efficiencies and sees through implementation
• Manages daily operations and recommends improvements to the practice as it relates to KPI's and Provider Satisfaction
• Contributes to the development of annual budgets and is responsible for ongoing management of contracts to meet budget; Participates in regional Monthly Operating Reviews (MOR) and quarterly practice review as directed by senior management
• Helps coordinate coverage schedules to ensure adequate staffing to meet patient care needs
• Implements policies and procedures that guide and support the practice operations
• Participates in Recruitment for new providers for the Post-Acute team.
• Lead onsite meetings with providers and client facilities on a quarterly basis
• Assesses department needs for resources, supplies, equipment, and staff to provide quality services and reduce operational costs
• Consistently meet budget for areas of responsibility.
• Train, Mentor, and Development responsibility of Clinical Practice Managers for assigned departments/business unit
• Partnering with VPO for financial reporting and accountability of the region

Ensures Establishment & Continuation of Quality Programs

• Presents new programs/processes that reduce cost and/or improve quality of care, and manages these thru approval and implementation phases
• Maintains established departmental policies and procedures, objectives, and standards assuring practice compliance
• Maintains records and documents to evaluate the quantity and timeliness of work

Client Relations

• Ensures strong relationships, retention of existing referral sources, and new referrals. Ambassador for Post-Acute program
• Consistently fosters a commitment to customer service in all areas of responsibility
• Consistently displays professionalism in dealing with customers, staff, and clinicians
• Develop and implement business development and retention strategies with managed care organizations, facilities and community care physicians

Results Orientation

• Action-oriented with an understanding for process. “Can do” attitude. Hands on
• Demonstrates their analytical problem-solving skills necessary to help a healthcare system accomplish its mission
• Will be able to point to examples of having delivered outstanding results in quality and performance improvement initiatives
• A good business sense; able to link quality care and patient safety to improved hospital financial performance

Strategic Orientation:

• Ideally the candidate will not only have created the vision within his/her current function, but also raised broader issues, influencing overall organizational strategy, thereby contributing to the larger planning process and helping shape the future of the entire organization

Job Requirements: