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Job Requirements of Patient Services Representative:
QUALIFICATIONS / EXPERIENCE:- High school diploma or equivalent required
- Six months medical billing experience preferred
- IDX-BAR experience preferred
- Proficiency in Microsoft Office
- Ability to multi-task in a fast paced environment
- Good communication skills both oral and written
- Excellent problem-solving and customer service skills.
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Patient Services Representative
TeamHealth
Louisville, TN (Onsite)
Full-Time
JOB DESCRIPTION OVERVIEW:
The Patient Services Representative serves as a liaison between the patient, client hospitals, TeamHealth Divisions, TeamHealth National Patient Services Center and the Alcoa Billing Center in solving and researching complex client-related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Patient Services Representative serves as a liaison between the patient, client hospitals, TeamHealth Divisions, TeamHealth National Patient Services Center and the Alcoa Billing Center in solving and researching complex client-related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Resolve and research patient complaints; suspend and unsuspended accounts per Team Health division instructions.
- Resolve and research hospital complaints relating to patient issues concerning billing and charges.
- Research accounts on the system; request charts as needed.
- Submit researched accounts to Coding for review.
- Forward complaints that require clinical review appropriately.
- Adjust accounts after appropriate review and approval.
- Correspond with collection agencies in order to resolve billing and reimbursement issues.
- Correspond with the Better Business Bureau and Consumer Affairs office in order to resolve billing issues.
- Handle the National Patient Services Call Center (NPSC) warm transfers for all business.
- Process NPSC and patient web site information as required.
- Process ETM tasks as required.
- Process incoming mail appropriately
- Communicate and follow-up on all client complaints to Patient Services Supervisor.
- Assume other tasks, duties and responsibilities as requested.
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
- High school diploma or equivalent required
- Six months medical billing experience preferred
- IDX-BAR experience preferred
- Proficiency in Microsoft Office
- Ability to multi-task in a fast paced environment
- Good communication skills both oral and written
- Excellent problem-solving and customer service skills.
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