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Job Requirements of Learning Development Specialist:
QUALIFICATIONS / EXPERIENCE:- Must be dependable, reliable and organized.
This includes attendance, adhering to work schedules and producing accurate work. - Proficiency in Articulate 360 (Storyline & Rise) and Vyond Videos preferred.
Microsoft Excel, Word, PowerPoint, Smartsheet, and have the ability to work on a computer network and the FACS system. - Earn ACA International Professional Collection Specialist (PCS) credential within 6 months after the date of hire and maintain proficiency.
- Earn ACA Trainer Specialist (TS) credential within 12 months after the date of hire and maintain proficiency.
- Ability to work independently, carrying out routine tasks and assignments on a scheduled basis with minimal management intervention.
- High school diploma, GED, or equivalent.
- Post-secondary school education is helpful.
- A minimum of 3 years of experience in training and development, ideally in a virtual environment.
- Strong Communication and Facilitation Skills: With the ability to engage effectively with diverse audiences, convey complex information clearly, and adapt training methods to different learning styles.
- Capable of prioritizing multiple tasks, meeting deadlines, and working effectively in a remote environment.
- Customer-Centric Mindset: A collaborative attitude and commitment to delivering exceptional training experiences that empower HRRG team members to succeed.
- Proven ability to work independently and collaboratively within a team environment.
- Knowledgeable about industry practices in compliance and conflict resolution.
SUPERVISOR RESPONSIBILITIES:
- None
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Learning Development Specialist
TeamHealth
USA (Remote)
Full-Time
TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth as ‘one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.
JOB DESCRIPTION OVERVIEW:
The Learning and Development Specialist collaborates closely with Patient Engagement (PX) department management team to create and refine training materials and instructional content including job aids, Work Instructions (WI), micro-learnings and manuals, while promoting professional development through engaging and effective virtual learning experiences. This role assures team members have the knowledge and compliance artifacts (Policy, trainings, job aids, etc) necessary to meet the job duties specific to their role as outlined in their job description.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Candidates with prior collections experience are strongly encouraged to apply
JOB DESCRIPTION OVERVIEW:
The Learning and Development Specialist collaborates closely with Patient Engagement (PX) department management team to create and refine training materials and instructional content including job aids, Work Instructions (WI), micro-learnings and manuals, while promoting professional development through engaging and effective virtual learning experiences. This role assures team members have the knowledge and compliance artifacts (Policy, trainings, job aids, etc) necessary to meet the job duties specific to their role as outlined in their job description.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Facilitate and support virtual New Hire training classes promoting HRRG’s core values, a supportive engaging learning environment and effective/efficient knowledge transfer.
- Project a welcoming, professional, positive, energetic, engaging and inviting attitude.
- Proactively conducts technical and non-technical, virtual training leveraging technology to provide success in an employee’s current and/or desired role.
- Leverage industry leading tools to deliver and develop engaging virtual training experiences. (Experience with Articulate and Vyond preferred).
- Collaborate with Key Stakeholders: Work closely with the Operations team and leadership to assure training materials remain relevant, impactful, and aligned with company goals.
- Apply instructional design methodologies to assure training is effective, accessible, and engaging for a remote workforce.
- Maintain a directory containing: compliance artifacts, links to self-service webpages, HRRG’s values, and additional resources that staff utilize daily.
- Maintain the accuracy and consistency of training records.
- Evaluate learners’ performance and track on new hire scorecards.
- Participate in monthly retrospective meetings to provide input on observations from trainees in class.
- Provide new hire and recurring training covering compliance with HRRG’s policies and procedures for federal consumer financial laws, including FDCPA, FCRA, HIPAA, TCPA, EFTA, GLBA, UDAAP and any corresponding regulations.
- Assist with gathering compliance training data/metrics for internal and external regulatory audits and inquiries.
- Manage eLearning systems and tools provided by vendors for training and support to end users.
- Review training logs to assure all members of the workforce are assigned and completing required training as per HRRG policy.
- Other duties as assigned by HRRG leadership.
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
- Must be dependable, reliable and organized.
This includes attendance, adhering to work schedules and producing accurate work. - Proficiency in Articulate 360 (Storyline & Rise) and Vyond Videos preferred.
Microsoft Excel, Word, PowerPoint, Smartsheet, and have the ability to work on a computer network and the FACS system. - Earn ACA International Professional Collection Specialist (PCS) credential within 6 months after the date of hire and maintain proficiency.
- Earn ACA Trainer Specialist (TS) credential within 12 months after the date of hire and maintain proficiency.
- Ability to work independently, carrying out routine tasks and assignments on a scheduled basis with minimal management intervention.
- High school diploma, GED, or equivalent.
- Post-secondary school education is helpful.
- A minimum of 3 years of experience in training and development, ideally in a virtual environment.
- Strong Communication and Facilitation Skills: With the ability to engage effectively with diverse audiences, convey complex information clearly, and adapt training methods to different learning styles.
- Capable of prioritizing multiple tasks, meeting deadlines, and working effectively in a remote environment.
- Customer-Centric Mindset: A collaborative attitude and commitment to delivering exceptional training experiences that empower HRRG team members to succeed.
- Proven ability to work independently and collaboratively within a team environment.
- Knowledgeable about industry practices in compliance and conflict resolution.
SUPERVISOR RESPONSIBILITIES:
- None
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