Director Operations, Post-Acute Care

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization providing exceptional patient care, together. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.

Only candidates living in Florida will be considered.

OVERVIEW:

The Director of Operations serves as liaison between client facilities and TeamHealth corporate functions including Legal, Provider Enrollment, Credentialing and Managed Care. The Director of Operations, under the direction of the Vice President of Operations (VPO), is responsible for operational performance of the facilities in his/her assigned departments/business unit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administrative duties for Providers

• Serves as primary support for the providers in their daily duties
• Collaborates with the medical community to help ensure effective care transitions
• Enhances Patient and Provider Satisfaction
• Oversees new hire orientation for thorough onboarding process

Management

• Recommends process improvements to gain operational and/or administrative efficiencies and sees through implementation
• Manages daily operations and recommends improvements to the practice as it relates to KPI's and Provider Satisfaction
• Contributes to the development of annual budgets and is responsible for ongoing management of contracts to meet budget; Participates in regional Monthly Operating Reviews (MOR) and quarterly practice review as directed by senior management
• Helps coordinate coverage schedules to ensure adequate staffing to meet patient care needs.
• Implements policies and procedures that guide and support the practice operations
• Participates in Recruitment for new providers for the Post-Acute team
• Lead onsite meetings with providers and client facilities on a quarterly basis
• Assesses department needs for resources, supplies, equipment, and staff to provide quality services and reduce operational costs.
• Consistently meet budget for areas of responsibility
• Train, Mentor, and Development responsibility of Clinical Practice Managers for assigned departments/business unit
• Partnering with VPO for financial reporting and accountability of the region

Ensures establishment and continuation of Quality programs

• Presents new programs/processes that reduce cost and/or improve quality of care, and manages these thru approval and implementation phases
• Maintains established departmental policies and procedures, objectives, and standards assuring practice compliance
• Maintains records and documents to evaluate the quantity and timeliness of work

Client Relations

• Ensures strong relationships, retention of existing referral sources, and new referrals. Ambassador for Post-Acute program
• Consistently fosters a commitment to customer service in all areas of responsibility
• Consistently displays professionalism in dealing with customers, staff, and clinicians
• Develop and implement business development and retention strategies with managed care organizations, facilities and community care physicians

Results Orientation:

• Action-oriented with an understanding for process. “Can do” attitude. Hands on
• Demonstrates that he/she has the analytical problem-solving skills necessary to help a healthcare system accomplish its mission
• A good business sense; able to link quality care and patient safety to improved hospital financial performance

Strategic Orientation:

• Ideally the candidate will not only have created the vision within his/her current function, but also raised broader issues, influencing overall organizational strategy, thereby contributing to the larger planning process and helping shape the future of the entire organization

Job Requirements: