PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Director, Collections Engagement & Optimization (Remote):
REQUIREMENTS:
Education & Experience:
- Bachelor's degree in Information Systems, Information Technology or closely related field
- Five years’ experience working with and leading IT teams supporting inbound/outbound contact center operations and omnichannels environments
Skills
- Highly collaborative with experience leading IT operations in contact center environments
- A proven track record of omnichannel technology delivery
- Effective working with and influencing senior executives in a cross-functional context (IT and operations)
- Able to use both quantitative and qualitative data to drive decision making
- Experience working with/supporting Collection systems applications (ie. FACS or a similar application preferred)
- Excellent communication and organization skills
- Work with minimal supervision
Do you meet the requirements for this job?
Director, Collections Engagement & Optimization (Remote)
TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization is physician-led and patient focused. We continue to grow across the U.S. from our Clinicians to Corporate Employees. Join us.
This is a Remote Position
SUMMARY:
Through its internal collection agency, Healthcare Revenue Recovery Group, TeamHealth provides collections services to its clients. Healthcare Revenue Recovery Group receives support at a technical level from the Revenue Systems Solutions (RSS) IT team.
The RSS IT team currently has an opening for a Director, IT Collections Optimization. The Director is responsible for driving the vision and leading the implementation of technology required to support multiple channels for inbound/outbound contact center operations, collect and track customer data across all these channels, and make it available for specific omnichannel tactics (e.g., tactics related to customer support).
ESSENTIAL RESPONSIBILITIES:
- Define and enable a best-in-class omnichannel technology platform for the company’s call center communications
- Build the consumer experience and technology strategy across every touchpoint
- Champion solutions that deliver value and expand ROI for Agency operations
- Maintain the broader roadmap across Agency call center operations and technology teams
- Leverage the expertise of the Agency’s SMEs to drive consumer engagement and alignment
- Champion and drive change towards a more patient-centric culture
ADDITIONAL RESPONSIBILITIES:
- Develop and implement transformation projects to drive cost efficiencies and increased automation
- Identify opportunities for appropriate and cost-effective investment in IT systems and resources
- Implement processes and standards and effectively communicate those
Job Requirements:
REQUIREMENTS:
Education & Experience:
- Bachelor's degree in Information Systems, Information Technology or closely related field
- Five years’ experience working with and leading IT teams supporting inbound/outbound contact center operations and omnichannels environments
Skills
- Highly collaborative with experience leading IT operations in contact center environments
- A proven track record of omnichannel technology delivery
- Effective working with and influencing senior executives in a cross-functional context (IT and operations)
- Able to use both quantitative and qualitative data to drive decision making
- Experience working with/supporting Collection systems applications (ie. FACS or a similar application preferred)
- Excellent communication and organization skills
- Work with minimal supervision