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Job Requirements of Medical Call Center Representative:
RequirementsQUALIFICATIONS / EXPERIENCE:
Approximately one year of office experience in a medical setting
Knowledge of Medical terminology preferred
Excellent written and verbal communication and interpersonal skills.
Excellent judgment and decision making skills
Ability to handle stress and conflict well
Ability to work with minimal direction and supervision
Strong attention to detail; ability to work in a team-oriented environment
SUPERVISORY RESPONSIBILITIES:
None
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Medical Call Center Representative
TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.
THIS IS A REMOTE POSITION
Available Shift:
Tuesday, Wednesday 1:30pm-10:00pm PST, Friday, Saturday, Sunday 10:00pm-5:00am PST (total of 35.5 hrs). Training will be Monday-Friday between 10am-4pm PST.
JOB DESCRIPTION OVERVIEW:
Under Direct Supervision, the Call Center Coordinator provides 24/7 support to the Acute Care Service Facilities nationwide. The Call Center Coordinator is an active that helps facilitates communication between hospitals and providers by triaging and directing calls accordingly.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Acts as liaison between hospital staff, nurses, pharmacies, patients etc. and providers
- Responsible for triaging inbound calls for multiple TeamHealth facilities
- Manage and maintain daily provider schedules for each facility
- Responsible for relaying any daily schedule changes to staff
- Responsible for relaying any schedule process changes to management
- Responsible for relaying updated or new provider contact info to staff and management
- Accurately document inbound/outbound calls
- Accurately enter inbound/outbound calls into appropriate database
- Perform other duties as assigned or requested by management
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
Approximately one year of office experience in a medical setting
Knowledge of Medical terminology preferred
Excellent written and verbal communication and interpersonal skills.
Excellent judgment and decision making skills
Ability to handle stress and conflict well
Ability to work with minimal direction and supervision
Strong attention to detail; ability to work in a team-oriented environment
SUPERVISORY RESPONSIBILITIES:
None