Practice Manager - Behavioral Health

TeamHealth is named among the Top 150 Places to Work in Healthcare by Becker's Hospital Review. Newsweek Magazine recognizes TeamHealth ‘as one of the greatest workplaces for diversity, 2024’ and TeamHealth is also ranked as ‘The World’s Most Admired Companies’ by Fortune Magazine. TeamHealth, an established healthcare organization providing exceptional patient care, together.

OVERVIEW:
The Practice Manager ensures the successful performance of the clinic(s) through efficient management and oversight of daily operations. There are two clinics; primary care/behavioral health One is located in Alamo and the other in Brownsville TN. The Practice Manager will work onsite dividing their week between the clinics.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages all clinic professional support staff. This includes participation in hiring, performance evaluations, staff scheduling, and clarification of time sheets and approval of PTO for clinic staff. Involvement in coaching, mentoring and delivery of disciplinary action where needed
• Orders supplies, medications, laboratory and x-ray equipment when needed
• Establishes a patient-focused team relationship with employees and providers to ensure quality patient care
• Represents the organization by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information
• Oversees proper non-provider charting for patient medical charts and patient billing
• Develops and maintains flow process for clinics in conjunction with the DOO/SVP (where applicable) and integrates activities with various corporate departments to achieve optimum efficiency in clinic development. This includes implementing written Policy/Procedures Manuals for clinic operations for both front office and clinical personnel, including corporate procedures, policies and updates
• Ensures staff completes all aspects of the new hire orientation, online trainings, in-person training sessions and meetings as required
• Coordinates with the Billing department to correct all patient accounts (i.e. corrections to patient demographics, refilling of insurance carriers, etc.)
• Interacts with billing department to ensure timely billing, processing and reimbursement of accounts, including medical records and scheduling of patients
• Interactions with insurance companies to ensure verification of patient eligibility, medical records request, etc.
• Ensures that all bank deposits are made in a timely manner
• Completes and verifies requisitions for payment on Petty Cash, employee expense reports, postage meters, etc.
• Conducts monthly audits of petty cash/cash drawer and reports finding to the accounting department
• Responds to all patient complaints and when appropriate advises DOO/SVP or Medical Director
• Ensures clinic operations comply with applicable laws and regulations. This includes remaining current on OSHA, CLIA, COLA, and insurance regulations and clinic facility compliance with ADA regulations
• Reviews statistical reports on clinic operations with DOO/SVP, Medical Director, and staff.
• Serves as liaison between clinics, hospitals, corporate departments and insurance companies.
• Ensures clinic staff remain current on company policies/procedures, CLIA/OSHA mandates, clinic procedures, etc., as needed
• Ensures business continuity including backfilling for unplanned absences and finding replacements for absent employees including performing said functions if available
• Provides general support to all staff
• Submits payroll and edits in the payroll system in a timely manner and works with the TH Payroll Department to ensure accurate payroll submissions
• Performs special projects and other duties as assigned by DOO/SVP or Medical Director as needed

Job Requirements: