Medical Assistant-Children's Urgent Care-Sevierville

JOB DESCRIPTION OVERVIEW:

The Medical Assistant (MA) performs a variety of duties to accommodate and support urgent care clinical staff in the provision of patient care. The MA performs all clinician orders in a timely and accurate manner adhering to all regulatory requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Represents Urgent Care by displaying a respectful and caring manner with patients and their families. Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate. Maintains confidentiality of patient information.
• Creates a welcoming environment and acts as a patient advocate.
• Independently problem solves and utilizes resources to obtain patient information when patient is unable to communicate.
• Coordinates and participates in a variety of patient care activities in the examination and treatment of patients to include: vital signs, blood draws, intake, assisting with diagnostic and therapeutic procedures, using standard equipment; records data for medical record.
• Performs patient intake and enters data into EMR.
• Adheres to patient intake standards.
• Prepares patients for examination and treatment assisting clinicians where appropriate.
• Prepares and sets up medical supplies, instruments and equipment for diagnostic and therapeutic procedures.
• Performs various laboratory testing, daily controls and additional duties as needed.
• Performs drug screens as needed.
• Confers with patient to obtain accurate information for records. Assists in completion of insurance/compensation/disability forms.
• Works directly under supervision of the clinician, practice manager and registered nurse to provide uncompromising service to patients and community.
• Supports Patient Service Representatives by performing the patient registration process as needed and under direction of management.
• Maintains work area in clean and orderly condition; sets up, cleans and disinfects examination rooms; monitors and ensures appropriate inventory of medical supplies in examination rooms; replenishes as required.
• Ensures adequate and appropriate patient follow-up regarding prescriptions, referrals and diagnostic testing. Contributes to patient care through patient and family education, distributing resource literature and referrals as needed.
• Complies with quality assurance, HIPAA, customer service, infection control, and safety guidelines and other policies as set forth.
• Interacts calmly, respectfully and in a friendly manner with other clinic staff. Refers patients to proper resources including transfer, follow up and appointments as directed by clinician.
• Participates in ongoing training through completion of online training, attending in-person training sessions and meetings as required.
• Participates in development and implementation of general policies and procedures to provide for the physical and emotional comfort and safety of patients.
• Maintains CME requirements through continuing education and in-service training.
• Ensures cleanliness of office and clinical environment.
• Other duties as assigned and requested.
• Attendance and being on time, ready to work your scheduled hours is an essential job requirement.

QUALIFICATIONS / PREFERRED EXPERIENCE:

• Associates Degree in related field preferred, minimum of High School diploma required
• Vocational training as a medical assistant preferred
• Medical Assistant Certification or EMP a plus
• 1 to 3 years’ experience in a medical office/clinic environment preferred
• Previous experience with drug screens preferred
• Current certification required based on clinic specialty, including but not limited to PALS, ACLS, BLS
• Please refer to skills Checklist for applicable skills requirements

Job Requirements: