Practice Coordinator Supervisor

JOB OVERVIEW
The Practice Coordinator Supervisor plans, organizes, directs, monitors, and supervises the daily workflow of the THHM site coordinators located both on and offsite. The SC supervisor ensures that the BasePointe billing office receives batches of charts according to established timelines. During staffing shortages and when a backlog is created, the Supervisor must facilitate production for their direct reports to ensure that monthly close targets are met.

The Practice Coordinator Supervisor ensures that missing and incomplete records are retrieved according to established standards at each hospital. The Supervisor also develops and maintains positive working relationships with hospital administration, medical records directors, nurse managers, IT, and facility medical directors to ensure an effective workflow. Additionally, feedback on incomplete or missing record trends will be provided to the PC Manager/VP Chart Capture, Facility Medical Directors, VP of Operations, Regional Medical Director, and Documentation Specialists, consistently following the chain of command as needed to escalate issues.

The Practice Coordinator Supervisor will be responsible for new contract start-up meetings, complete Practice Coordinator training, including the complete daily batching processes, IMBills training and monitoring, core measure tracking, incentive tracking, performance tracking, MRTS, monitoring of the DMS (Denials Management System) and GMS (Goals Management System), and site audits as required by TeamHealth. In addition to the IMBIlls provider training for new contracts, any providers new to TeamHealth will retrain as needed.

ESSENTIAL FUNCTIONS

• Recruit, interview, and hire candidates to fill Practice Coordinator vacancies at offsite locations.
• Ensures that workflow processes at each hospital conform with daily batching requirements as outlined in the Practice Coordinator manual.
• Approves staff requests for PTO and supports workflow when appropriate in accordance with staffing needs.
• Maintains discipline for Practice Coordinator staff by establishing policies and initiating disciplinary action when necessary.
• Provides training to new and existing staff with regard to the batching, record retrieval functions, and IMBills.
• Provides IMBills training to new or existing clinicians as needed.
• Prepares weekly/monthly departmental progress reports, including workflow, trends received by the hospital, number of days from dates of service that batches are received, number of missing records for those dates of service, and the number of missing records retrieved for the week by the hospital.
• Ensures the accuracy of work performed by Practice Coordinators and the reports prepared and distributed to management.
• Conduct quarterly batch review audits for each facility to measure Practice Coordinator accuracy.
• Performs quarterly unbillable reviews for each facility and promptly obtains and provides errors to billing.
• Collects, maintains, and distributes monthly facility dashboard reports, facility core measure data, and facility HCAHPS data.

OTHER RESPONSIBILITIES

• Facilitates timely communication with the Site Coordinator Manager/VP of Chart Capture concerning issues and/or problems identified by batches during their work.
• Plans Practice Coordinator department staffing needs in compliance with annual department budget amounts.
• Completes needed chart flow process when short-staffed to ensure monthly closes.
• Assumes other tasks, duties, and responsibilities as assigned by the Manager.

PHYSICAL AND ENVIRONMENTAL DEMANDS

• The physical and environmental demands for this position are:
• Primarily performed within a modern hospital setting;
• Moderate to heavy stress levels;
• Occasional lifting, bending, standing, stooping, and reaching;
• Moderate to prolonged sitting and
• Moderate to prolonged work at a PC/computer.
• Occasional work in the evenings and on weekends.

Job Requirements: