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Job Requirements of Onboarding Specialist - Remote - 4977:
QUALIFICATIONS / EXPERIENCE:
- Excellent follow up skills
- Ability to handle multiple files
- Excellent organization skills
- College degree preferred or 3-years of experience using critical thinking and independent decision making
- Possesses excellent communication skills and listening skills, and is extremely comfortable expressing ideas and representing the organization
- Excellent problem-solving and conflict resolution skills
- Proficiency in various computer applications, i.e. word processing, spreadsheet, e-mail, database management and presentation software
- Familiarity with technology and able to adapt to changes within technological updates, i.e. office equipment, cell phone use and software changes
- Ability to handle multiple tasks and deadlines with a sense of urgency
- Ability to handle confidential data
- Ability to adapt to change and redirect stressful situations
- Ability to motivate people and teams to produce a positive outcome
- Process improvement experience a plus
- Analytical skills
- Strong interpersonal skills required (i.e. active listening, communicating, teamwork, patience, empathy, being able to assess the temperament of a situation and reaction accordingly, etc.)
SUPERVISORY RESPONSIBILITIES:
- None
PHYSICAL / ENVIRONMENTAL DEMANDS:
- Remote
- Moderate to high stress levels
- Moderate to prolonged use of the telephone
- Prolonged sitting
- Prolonged work on a PC/ Computer
- Ability to work remotely, while ensuring minimal distractions
DISCLAIMER:
The above information on this description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
Do you meet the requirements for this job?
Onboarding Specialist - Remote - 4977
Join a team of dynamic, results oriented professionals!
Named among “The World’s Most Admired Companies" by Fortune Magazine
Named among "America's 100 Most Trustworthy Companies" by Forbes magazine
Named among “Great Places to Work" by Becker’s Hospital Review
- Career Growth Opportunities
- Benefit Eligibility (Medical/Dental/Vision/Life) the first of the month following 30 days of employment
- 401K program (Discretionary matching funds available)
- Employee Assistance Program
- Referral Program
- Dental plans & Vision plans
- GENEROUS Personal time off
- Eight Paid Holidays per year
- Quarterly incentive plans
- Employee of the month awards with monetary gift and parking space
- Training Programs
- Fitness Center with personal trainer on site
- Wellness programs
- Flexible work schedule
JOB DESCRIPTION OVERVIEW:
- The Onboarding Specialist primary focus is the facilitation of clinician onboarding managing a variety of new hire/onboarding activities.
- The Onboarding Specialist follows an individual onboarding plan specific to each clinician and his/her associated facility(ies).
- The Onboarding Specialist works with the clinician and collaborates with all key departments/roles through each phase in the process to ensure a positive experience for the clinician and create a positive outcome for all parties involved.
- The Onboarding Specialist is a key role in assisting with other process area escalations and will collaborate with stakeholders and clinicians to assist as needed with escalations processes. The Onboarding Specialist is responsible for coordinating follow up activities and reminders slated to occur during the first year of employment as well as responding to clinician-initiated inquiries throughout the clinician’s contract.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for managing the onboarding process for new and existing clinicians including but not limited to managing clinician expectations, creating onboarding plans, facilitating communication between all relevant departments, obtain and track onboarding documents, providing regular communication and support to assisting in resolving conflicts.
- Autonomy to make decisions on behalf of the clinician as it relates to documents to increase clinician experience and retention throughout the process as well as influence outcomes
- Build relationships with all clinicians to support retention outcomes throughout his/her first year as well as building rapport to influence outcomes with other internal departments such as credentialing, recruitment, scheduling and clinician enrollment
- Provide project management / coordination skill set to achieve a well-rounded onboarding process, working within multiple deadlines and clinicians with a consistent sense of urgency and escalation when appropriate to meet the demands of multiple departments, leadership and hospital medical staff offices.
- Use critical thinking skills and independent judgment to create and work through the onboarding plan for each clinician and escalate issues as needed
- Initiates collection of clinician documents on behalf of Human Resources, Credentialing, Enrollment, and Payroll, working in partnership to achieve anticipated start dates, clinician engagement and follow up.
- Documents all actions, activities and maintains integrity of databases.
- Maintains flexibility and willingness to adapt to various onboarding scenarios and personalities.
- Participates in various projects as requested or assigned.
- Participates in an integrated work team as a responsible team member.
- Assists in the facilitation of the team process at TeamHealth by serving as an active member of team including attending all team related meetings; participating in team goals; being flexible and adaptable to change; establishing trust and respect for other team members; placing team needs first; and by completing all necessary training.
- Follows the norms and guidelines established by the team for communication, production, efficiency, conflict resolution, decision-making, problem-solving, and interpersonal relations.
- Additional duties/reporting responsibilities as assigned by the Onboarding leadership.
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
- Excellent follow up skills
- Ability to handle multiple files
- Excellent organization skills
- College degree preferred or 3-years of experience using critical thinking and independent decision making
- Possesses excellent communication skills and listening skills, and is extremely comfortable expressing ideas and representing the organization
- Excellent problem-solving and conflict resolution skills
- Proficiency in various computer applications, i.e. word processing, spreadsheet, e-mail, database management and presentation software
- Familiarity with technology and able to adapt to changes within technological updates, i.e. office equipment, cell phone use and software changes
- Ability to handle multiple tasks and deadlines with a sense of urgency
- Ability to handle confidential data
- Ability to adapt to change and redirect stressful situations
- Ability to motivate people and teams to produce a positive outcome
- Process improvement experience a plus
- Analytical skills
- Strong interpersonal skills required (i.e. active listening, communicating, teamwork, patience, empathy, being able to assess the temperament of a situation and reaction accordingly, etc.)
SUPERVISORY RESPONSIBILITIES:
- None
PHYSICAL / ENVIRONMENTAL DEMANDS:
- Remote
- Moderate to high stress levels
- Moderate to prolonged use of the telephone
- Prolonged sitting
- Prolonged work on a PC/ Computer
- Ability to work remotely, while ensuring minimal distractions
DISCLAIMER:
The above information on this description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position. All employees must be able to work with others beyond giving and receiving instructions. This includes getting along with co-workers, peers and management without exhibiting behavior extremes. Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor. Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.