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Job Requirements of Patient Services Representative:
QUALIFICATIONS / EXPERIENCE:- Excellent personal computer skills, including proficiency in Microsoft Office.
Ability to handle a variety of tasks in a fast-paced environment, knowledge of IDX-BAR preferred. - Excellent problem-solving, communication, organizational, and customer service skills
- Education should be equivalent to completion of the 12th grade or a GED
- A minimum of 6 months experience in a medical billing setting, with an emphasis on patient relations
- None
This position may require manual dexterity and/or frequent use of the computer, telephone,
10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform
repetitive motions and/or meet production standards to comply with the essential functions.
Also, may require physical and/or mental stamina to work overtime, additional hours beyond
a regular schedule and/or more than five days per week.
Do you meet the requirements for this job?
Patient Services Representative
TeamHealth
Louisville, TN (Onsite)
Full-Time
JOB DESCRIPTION OVERVIEW:
The Client Services Representative serves as a liaison between Team Health affiliates, National Patient Services Call Center, and BasePointe Anesthesia Billing Center in solving and researching complex client-related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Client Services Representative serves as a liaison between Team Health affiliates, National Patient Services Call Center, and BasePointe Anesthesia Billing Center in solving and researching complex client-related issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Resolve and research Team Health Client Services complaints. Suspend and unsuspend accounts per Team Health affiliates
- Resolve and research hospital complaints relating to patient issues concerning billing and charges
- Researching accounts on the system and requesting medical records
- Submitting researched accounts to Medical Coding for review
- Submitting researched accounts on to Medical Director after the Medical Coding Manager has reviewed. Complaints needing clinical review
- Adjusting reviewed complaints after Medical Coding Manager or Medical Director has approved and adjusting accounts per Team Health affiliates
- Corresponding with collection agency in order to coordinate the resolution of billing and reimbursement related issues
- Corresponding to resolve client-related issues to the Better Business Bureau and to the Consumer Affairs office
- Handle the National Patient Services Call Center warm transfers for all business.
- Processing NPSC and patient web site information
- Processing NPSC work files
- Processing incoming mail (LOD – Letters of Dispute – from service center or lockbox, insurance update)
- Communicate and follow up all client complaints to Client Services Manager
- Comply with mandatory requirements at the direction of the Client Services Manager.
- Assume other tasks, duties and responsibilities as assigned by the Client Services Manager
Job Requirements:
QUALIFICATIONS / EXPERIENCE:
This position may require manual dexterity and/or frequent use of the computer, telephone,
10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform
repetitive motions and/or meet production standards to comply with the essential functions.
Also, may require physical and/or mental stamina to work overtime, additional hours beyond
a regular schedule and/or more than five days per week.
- Excellent personal computer skills, including proficiency in Microsoft Office.
Ability to handle a variety of tasks in a fast-paced environment, knowledge of IDX-BAR preferred. - Excellent problem-solving, communication, organizational, and customer service skills
- Education should be equivalent to completion of the 12th grade or a GED
- A minimum of 6 months experience in a medical billing setting, with an emphasis on patient relations
- None
This position may require manual dexterity and/or frequent use of the computer, telephone,
10-key, calculator, office machines (copier, scanner, fax) and/or the ability to perform
repetitive motions and/or meet production standards to comply with the essential functions.
Also, may require physical and/or mental stamina to work overtime, additional hours beyond
a regular schedule and/or more than five days per week.
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